Strategic Business Process Consultant
4 weeks ago
About the Role
This is a unique opportunity to shape the global residential property management and technology industry. You will join KW Property Management & Consulting's US Product unit based in Florida and be a key contributor on strategic technology projects.
- Partner cross-functionally with Program Management, IT, Product development, business units, and customers to support delivery of software projects that meet strategic business objectives.
- Document and analyze end-to-end business processes to re-design processes, implement workflows, and automate processes.
- Translate 'as is' to 'to be' processes in the context of software solutions to fully leverage new solutions.
- Document process and functional requirements for solution design.
- Articulate and communicate the operational and financial impacts of changes.
- Proactively identify and escalate issues and recommended solutions to Program Management and leadership.
- Analyze data to identify trends, improvement opportunities, and data quality issues.
- Connect business process design to customer needs and business goals and relentlessly communicate the connection between them to the organization.
- Conduct system testing to ensure software implementations meet customer and business needs.
- Manage near-short technical resources for system implementations as needed.
Experience
We are looking for a professional with 7+ years of experience as a Business Analyst. The ideal candidate will have hands-on experience with business process mapping, workflow implementation, and workflow automation. Additionally, experience in full software life-cycle implementation, upgrades, production support, rollout, and enhancement from business analysis, testing, migration, go-live assistance till post-implementation support is required. Post-secondary education in computer information systems, computer science, business, or related field is also necessary. Bonus points if you have experience in the real estate or homeowners' association industry or with PropTech or FinTech. Fluency in English is a must.
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