FT Call Center Agent I-November

3 days ago


Charlotte, North Carolina, United States American Red Cross Full time
Transform Lives as a Blood Donor Scheduler

About the Role:

We are seeking a highly motivated and customer-focused Blood Donor Scheduler to join our team. As a key member of our organization, you will play a vital role in scheduling blood donations and ensuring the smooth operation of our blood donation program.

Responsibilities:

  • Schedule blood donations from various sources, including phone calls and online appointments.
  • Coordinate reminder calls and follow-ups to increase donation frequency and numbers.
  • Log in data and maintain accurate records.
  • Interact with donors, staff, and other stakeholders in a positive and proactive manner.

Requirements:

  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service experience.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary starting at $15.50/hour, plus shift differential.
  • A comprehensive benefits package, including medical, dental, and vision plans.
  • A 401(k) plan with a 5% match.
  • Paid time off and holidays.
  • A supportive and inclusive work environment.

Join Our Team:

The American Red Cross is an Equal Opportunity/Affirmative Action employer. We value diversity and inclusion in the workplace and are committed to creating a culture of belonging.

Apply now and become a part of our mission to save lives and make a difference in your community.



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