FT Call Center Agent I

1 week ago


Charlotte, North Carolina, United States American Red Cross Full time
Job Title: FT Call Center Agent I

Are you passionate about helping others and making a difference in your community? Do you have excellent communication skills and a strong work ethic? We are seeking a highly motivated and customer-focused individual to join our team as a FT Call Center Agent I.

About the Role:

As a FT Call Center Agent I, you will be responsible for scheduling blood donations, contacting active and former donors to increase donation frequency and numbers, and coordinating reminder calls and follow-ups. You will also be interacting with internal and external customers in a positive, proactive, and customer-focused manner, demonstrating care and compassion at all times.

Responsibilities:
  • Schedule prospective blood donors from various sources by phoning individuals to make donation appointments.
  • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
  • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Requirements:
  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Computer experience, excellent customer service and problem-solving skills required.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
What We Offer:
  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 5% match
  • Paid Family Leave
  • Employee Assistance Program (EAP)

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your career and make a difference in your community.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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