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Clinical Support Technician

2 months ago


Chapel Hill, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and dedicated Clinical Support Technician to join our Medical Intensive Care Unit (MICU) team. As a Clinical Support Technician, you will play a vital role in providing exceptional patient care and supporting the nursing staff in delivering high-quality care.

Key Responsibilities
  • Assist physicians and healthcare providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Critically review patient care documentation, making note of any significant changes in the patient's condition and reporting to a registered nurse or physician.
  • Provide a variety of clerical tasks, including organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/patient call lights, transcribing physician orders, and maintaining medical records.
  • Provide clinical support assistance, including cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
  • Provide direct personal care to patients, including bathing, dressing, feeding, assisting with ambulation, measuring and recording vital signs, and patient height and weight.
  • Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions.
Requirements
  • High School diploma or GED
  • Listed as Nurse Aide I Registry with the North Carolina Department of Health and Human Services
  • Basic Life Support (BLS) for Healthcare Provider certification
  • One (1) year of clerical or customer service experience and six (6) months of related nursing assistant experience
Work Environment

This is a 30-bed critical care unit that offers care for critically ill patients with a wide range of medical and pulmonary diagnoses. The MICU has a rapidly growing oncology patient population, which offers staff the additional experience of developing oncology critical-care subspecialty skills.

This position qualifies for our Nursing Support Incentive Program, which includes $5,000 paid over a three (3) year commitment. The position requires the ability to attend the required weeklong hospital orientation offered every two weeks.

This is a 36 hours per week position, working 12 hour rotating shifts (7am-7:30pm and 7pm-7:30am) with weekend and holiday rotation. This position qualifies for an extensive benefit package, including PTO hours, which are accrued based on the number of worked hours.