Workforce Planning Analyst
4 weeks ago
We are seeking a highly skilled Workforce Planning Analyst to join our team at Grand Circle LLC. As a key member of our operations team, you will be responsible for forecasting, staffing, and scheduling duties within our contact center.
Key Responsibilities- Develop and implement forecasting models to predict call volume and agent productivity
- Collaborate with management to create and maintain work schedules and shifts that meet business needs
- Analyze data to identify trends and opportunities for process improvement
- Work closely with IT to troubleshoot and resolve contact center-wide issues
- Communicate effectively with supervisory staff to drive process improvements and achieve business goals
- 2+ years of experience in workforce management or operations
- Knowledge of call center operations and customer service
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication and collaboration skills
- Experience with workforce management and data analysis tools (i.e., Genesys, Tableau)
As a Workforce Planning Analyst at Grand Circle LLC, you will have the opportunity to work in a fast-paced environment with a dynamic team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Workforce Management Analyst
2 weeks ago
Boston, Massachusetts, United States Commonwealth Care Alliance Full timeJob SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at Commonwealth Care Alliance. As a key member of our operations team, you will be responsible for developing and implementing strategic workforce management plans to optimize labor productivity and improve customer service.Key ResponsibilitiesDevelop and maintain...
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Workforce Planning Manager
4 weeks ago
Boston, Massachusetts, United States Massachusetts Bay Transportation Authority Full timeJob SummaryThe Massachusetts Bay Transportation Authority is seeking a highly skilled Workforce Planning Manager to join our team. As a key member of our operations team, you will be responsible for developing, implementing, and analyzing short-term and long-term staffing plans to ensure adequate staffing levels and enhance the customer experience.Key...
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AWS Workforce Planning Strategist
6 hours ago
Boston, Massachusetts, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Principal Workforce Planning Strategist to join our team at Amazon. As a key member of our workforce planning team, you will be responsible for developing and implementing strategic workforce plans that drive business growth and success.Your primary focus will be on working closely with senior leaders across the...
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Boston, Massachusetts, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Principal, AWS WFP Strategist, AWS Workforce Planning to join our team. As a key member of our workforce planning team, you will be responsible for developing and implementing strategic workforce plans that drive business growth and improve operational efficiency.The ideal candidate will have a strong background...
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Senior Joint Plans Analyst Trainer
4 weeks ago
Boston, Massachusetts, United States Valiant Integrated Services Full time{"title": "Senior Joint Plans Analyst Trainer", "content": "Job SummaryValiant Integrated Services is seeking a highly skilled Senior Joint Plans Analyst Trainer to support the Joint Staff J7, Joint Training, Deployable Training Division (DTD) in Suffolk, Virginia.This is a challenging opportunity for a professional with a strong background in joint planning...
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Senior Joint Plans Analyst Trainer
3 days ago
Boston, Massachusetts, United States Valiant Integrated Services Full timeJob Title: Senior Joint Plans Analyst TrainerValiant Integrated Services is seeking a highly skilled and experienced Senior Joint Plans Analyst Trainer to support the Joint Staff J7, Joint Training, Deployable Training Division (DTD) in Suffolk, Virginia.This is a challenging opportunity for a seasoned professional to utilize their expertise in joint...
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Senior Budget Analyst, Budget and Planning
4 days ago
Boston, Massachusetts, United States InsideHigherEd Full timeJob Title: SENIOR BUDGET ANALYST, Budget and Planning Job Summary: We are seeking a highly skilled Senior Budget Analyst to join our team. The successful candidate will be responsible for compiling and reviewing budgets, preparing financial plans, and analyzing trends to ensure accurate financial administration. Key Responsibilities: * Compile and review...
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Retirement Plan Analyst Co-Op Position
3 days ago
Boston, Massachusetts, United States Manulife Financial Corporation Full timeJob SummaryWe are seeking a detail-oriented and analytical individual to join our team as a Co-Op Retirement Plan Analyst. As a key member of our team, you will be responsible for analyzing complex problems, finding innovative solutions, and implementing them effectively.Key ResponsibilitiesAnalyze complex problems and develop effective solutionsImplement...
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SENIOR BUDGET ANALYST, Budget and Planning
2 weeks ago
Boston, Massachusetts, United States Boston University Full timeJob SummaryWe are seeking a highly skilled Senior Budget Analyst to join our team at Boston University. The successful candidate will be responsible for compiling and reviewing budgets for corporate or organizational units, using actual performance, previous budget figures, estimated revenue, expense reports, and other data sources to control funds and...
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Workforce Development Manager
2 weeks ago
Boston, Massachusetts, United States City of Boston Full timeJob Title: Workforce Development ManagerJoin the City of Boston's team as a Workforce Development Manager, supporting the execution of a system that prepares corps members for success and advancement in employment, post-secondary education, and service.Job SummaryThe Workforce Development Manager will support program participants (Corps members) from...
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Research Analyst
4 weeks ago
Boston, Massachusetts, United States Huntington Ingalls Industries Full timeJob Title: Operations Research AnalystJob Summary: We are seeking an Operations Research Analyst to support the Joint Force Development Research and Analysis for Joint Staff J7(JS J-7) contract at our Suffolk, VA Joint Staff Complex.Key Responsibilities:Analyze actual and predictable interacting operational activities of business to obtain a quantitative,...
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Workforce Compliance Manager
4 hours ago
Boston, Massachusetts, United States InOrder Business Full timeJob SummaryInOrder Business is seeking a highly skilled Workforce Compliance Manager to join our team. As a key member of our organization, you will be responsible for overseeing the administration of compliance across all InOrder projects, providing expertise and guidance on the execution of best practices and actionable plans for resolution.This role...
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Liaison Analyst
3 days ago
Boston, Massachusetts, United States Green Cell Consulting Full timeJob Title: Liaison AnalystGreen Cell Consulting is seeking a highly skilled Liaison Analyst to join our team. As a Liaison Analyst, you will provide analysis and advice on strategic, operational, and tactical assessments.Key Responsibilities:Support the planning and conduct of joint training accreditation and certification programsDocument and mitigate joint...
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Workforce Compliance Manager
3 days ago
Boston, Massachusetts, United States InOrder Business Full timeJob Title: Manager, Workforce ComplianceInOrder Business is a leading diversity, equity, and inclusion consultancy specializing in the commercial real estate industry. Our company has designed, implemented, and executed impressive diversity programs for some of the largest, most complex development and construction projects in the Commonwealth of...
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Financial Planning and Analysis Analyst
3 days ago
Boston, Massachusetts, United States Zixi Full timeAbout the RoleZixi is seeking a highly skilled and motivated Financial Planning and Analysis (FP&A) Analyst to join our dynamic team. As a key member of our finance team, you will play a critical role in providing financial insights, forecasting, budgeting, and strategic planning to support the company's rapid growth.ResponsibilitiesDevelop and maintain...
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Analyst Relations and Public Relations Lead
3 days ago
Boston, Massachusetts, United States Board International Full timeJob OverviewBoard International is seeking a highly motivated and experienced professional to lead our Analyst Relations (AR) and Public Relations (PR) strategies. As a key member of our team, you will be responsible for building and maintaining strong relationships with key industry analysts, executing effective AR and PR strategies, and driving business...
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Boston, Massachusetts, United States Massachusetts Clean Energy Center Full timeJob SummaryThe Massachusetts Clean Energy Center (MassCEC) is seeking a highly motivated and detail-oriented Workforce Development and Environmental Justice Fellow to join our team. As a key member of our workforce development team, you will play a critical role in developing and implementing clean energy workforce, equity, and inclusion-based programs...
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Business Systems Analyst
3 days ago
Boston, Massachusetts, United States Elevance Health Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Elevance Health. As a Business Systems Analyst, you will serve as the liaison between the business and IT, translating complex business needs into application software.Key Responsibilities:Analyze complex end-user needs to determine optimal means of meeting those...
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Clean Energy Workforce Development Specialist
4 weeks ago
Boston, Massachusetts, United States Massachusetts Clean Energy Center Full timeJob Title: Student and Young Adult Workforce Development FellowAbout the Role:The Massachusetts Clean Energy Center (MassCEC) is seeking a highly motivated and detail-oriented Student and Young Adult Workforce Development Fellow to join our team. As a key member of our Workforce Development team, you will play a pivotal role in developing and implementing...
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Data Analyst II
16 hours ago
Boston, Massachusetts, United States State of Massachusetts Full timeData Analyst II Job DescriptionThe Commonwealth of Massachusetts is seeking a highly skilled Data Analyst II to join our team. As a Data Analyst II, you will play a critical role in supporting the overall success of the Department of Workforce Development by providing valuable insights and recommendations to inform business decisions.Key...