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Medical Support Specialist
2 months ago
We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra Career Choice. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team in delivering high-quality services.
Key Responsibilities- Perform Routine Medical Procedures: Conduct Department of Transportation (DOT) and Non-DOT drug and alcohol testing, prepare patients for physical examinations, and perform rapid screening tests.
- Assist Providers: Assist providers during examinations and treatments, prepare and assist with procedure setup and injury care, and apply bandages, dressings, and splints as ordered by the treating clinician.
- Dispense Medications and DME: Dispense medications and Durable Medical Equipment (DME) as ordered by the treating clinician in accordance with state regulations.
- Maintain Supplies and Equipment: Maintain supplies, clean rooms and equipment, and stock exam rooms, ensuring accuracy in documentation and proper record keeping.
- Communicate with Patients: Keep patients informed of expected wait times during all aspects of the center visit and provide exceptional customer service skills.
- Perform Front Office Duties: Greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed.
- Education: Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations).
- Job-Related Experience: Customarily has at least six months or more of medical assistant experience, knowledge of medical procedures and medical terminology, and working knowledge of occupational medicine requirements (state specific) preferred.
- Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility, ability to make decisions or solve problems, outstanding customer service skills, and ability to properly handle sensitive and confidential information.
