Stewarding Supervisor

4 days ago


Phoenix, Arizona, United States Arizona Biltmore Full time
Job Title: Stewarding Supervisor

At Arizona Biltmore, we are seeking a highly skilled and experienced Stewarding Supervisor to join our team. As a Stewarding Supervisor, you will be responsible for overseeing the daily operations of our stewarding department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Supervise and direct stewarding staff, including temporary personnel, to ensure that all assigned team members report to work.
  • Coordinate and ensure proper setup and breakdown for all banquet functions, including timely delivery of food and equipment to designated areas.
  • Monitor supply levels in storage closets, complete requisitions for additional supplies, and submit them to management for approval.
  • Inspect and maintain cleanliness and organization of all storage and back-of-house areas, assigning personnel to rectify any deficiencies promptly.
  • Ensure compliance with State Health regulations, pest control requirements, and hotel sanitation standards across all stewarding operations and work areas.
  • Accommodate and follow up on requests for additional wares or equipment, ensuring quick and courteous service for all banquet and kitchen functions.
  • Oversee the collection and timely return of dirty china, glassware, and silverware to the dishwashing area, ensuring cleanliness and organization throughout the workday.
  • Assist the Assistant Executive Steward in maintaining cleanliness and functionality of both front and back-of-house areas, coordinating deep cleaning tasks and equipment maintenance.
  • Identify and resolve any situations that compromise departmental standards, delegating solutions effectively to maintain service quality.
  • Ensure proper setup and readiness of all functions for the following shift, coordinating with incoming teams to guarantee a smooth transition.
  • Perform general/routine cleaning tasks using standard cleaning products as assigned by supervisor. Adhere to health standards.
  • Clean and dry floor to avoid slip and fall accidents.
Requirements:
  • Prior food and beverage/stewarding experience.
  • Experience in a high-volume, fast-paced operation.
  • Team player.
  • Ability to work effectively in high-pressure environments, including handling extreme temperature ranges, while maintaining efficiency and attention to detail.
  • Knowledge of sanitation, hygiene, and health department standards, including the ability to maintain proper hygiene, control waste, and ensure food safety compliance.
  • Food Handler's Card.
Preferred Qualifications:
  • Prior stewarding experience.
  • Experience in a luxury hotel.
  • Prior leadership experience.
  • Bilingual in Spanish.
  • ServSafe Food Handler Certification.
  • Proficiency in managing inventory, including counting serviceware, requisitioning, storing, and restocking china, silver, glass, and other equipment to maintain par stock levels.
  • Ability to coordinate banquet activities with kitchen and banquet teams, ensuring adequate supply of small wares and proper delivery of food.
  • Expertise in maintaining and operating kitchen equipment, including dish machines, with a focus on minimizing breakage and ensuring proper cleaning supply usage.
  • Experience in controlling theft, waste, and breakage, and maintaining garbage disposal and movement processes throughout the hotel.

Arizona Biltmore is a LXR Hotel & Resort by Hilton, offering bespoke service and personal adventures in the world's most intriguing locations. As a team member, you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.


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