Client Engagement Specialist

2 weeks ago


Baltimore, Maryland, United States Danaher Corporation Full time
Position Overview:
As a vital member of the Danaher Corporation team, the Customer Success Specialist plays a crucial role in ensuring customer satisfaction and success in the field of chromatography. This position is centered in Baltimore, Maryland, and is integral to our mission of enhancing scientific analysis and investigation.

About Danaher Corporation:
Danaher Corporation is a leader in Life Sciences, dedicated to advancing the quality of essential products that impact daily life. Our chromatography solutions are designed to support scientists in their quest to improve global health and well-being.

Key Responsibilities:
- Respond to customer inquiries via web and phone, providing essential product, sales, and technical information.
- Troubleshoot and resolve customer issues effectively.
- Onboard new clients and identify opportunities for upselling and cross-selling to existing customers.
- Ensure the assigned territory meets or exceeds performance metrics.
- Maintain professionalism and a positive demeanor while contributing to a collaborative team environment.

Essential Qualifications:
- Bachelor’s Degree in Life Science is required.
- Strong organizational skills with the ability to plan and allocate resources effectively.
- Analytical thinking and prioritization skills are essential for supporting our customers.
- A valid driver's license is necessary.

Travel Requirements:
- This role may involve up to 10% overnight travel for industry events or scientific meetings.

Preferred Experience:
- A minimum of one year of experience in scientific support within a sales context is advantageous.

Work Environment:
At Danaher, we are committed to fostering a flexible and sustainable workforce. This position offers the potential for remote work arrangements, allowing you to work from home. Further details regarding remote work will be discussed during the interview process.

Compensation and Benefits:
The salary range for this position is between $70,000 and $80,000, reflecting our commitment to fair compensation practices. This role is also eligible for bonus and incentive pay, along with a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

Diversity and Inclusion:
Danaher Corporation is an equal opportunity employer, valuing diversity in our workforce and workplace. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.

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