IT Infrastructure Manager
1 week ago
We are seeking an experienced IT Infrastructure Manager to join our team at Loews Hotels at Universal Orlando. As a key member of our IT department, you will be responsible for implementing, managing, and supporting all data center infrastructure, including data center networking and storage, virtualization platforms, and server/application management.
Key Responsibilities- Manage and support Citrix VDI/Apps environment for LHUO Campus (9 sites)
- Manage and support Ivanti User Workspace Management environment, consisting of user profile data and group policy administration
- Collaborate with Helpdesk personnel and IT system owners to support 24x7 hotel operations
- Participate in rotating after-hours support schedule along with the rest of the IT managers
- Travel across LHUO Campus (9 sites) to troubleshoot issues or implement systems
- Monitor and maintain functionality of data center components, including servers and network
- Complete security patching and risk remediation for application servers, data center systems
- Follow change management process to plan, document, and execute system upgrades, changes, and decommissions
- Create system documentation and guides for critical data center processes and systems
- Lead infrastructure technology projects for enterprise endpoint hardware/software upgrades (desktops/tablets/thin-clients/smartphones)
- Manage and support Linux and Windows operating systems (server/desktop)
- Troubleshoot applications and services/protocols across all OSI layers
- Create and maintain network/systems technical documentation
- Possessing knowledge and expertise with: Citrix Virtual Apps and Desktops (XenApp, XenDesktop), Virtualization technologies, from host to virtualized machine management and administration (VMWare, Citrix), Network load-balancers (Citrix ADC/NetScaler), Data network architectures, topologies, hardware, software, transmission and signaling links and protocols, MS Office (focus on Visio, Word and Excel)
- Strong customer-focus, meeting business users requirements
- Self-starter, with strong analytical and problem-solving abilities
- Ability to work flexible schedule to include weekends, holidays, and overnights
Bachelor's degree in Information Technology or related field required. Minimum of 3 years prior work experience required with: Datacenter networks (Cisco Nexus), Hyper-Converged Infrastructure (HCI) technologies, Network, Business-class networks, using industry standard hardware (Cisco, Brocade, HPE)
Citrix Certified AssociateApps and Desktops, or equivalent hands-on experience; Cisco and/or CompTIA Network certification, or equivalent hands-on experience
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