IT Infrastructure Manager

1 week ago


Orlando, Florida, United States Loews Hotels Full time
About the Role

We are seeking an experienced IT Infrastructure Manager to join our team at Loews Hotels at Universal Orlando. As a key member of our IT department, you will be responsible for implementing, managing, and supporting all data center infrastructure, including data center networking and storage, virtualization platforms, and server/application management.

Key Responsibilities
  • Manage and support Citrix VDI/Apps environment for LHUO Campus (9 sites)
  • Manage and support Ivanti User Workspace Management environment, consisting of user profile data and group policy administration
  • Collaborate with Helpdesk personnel and IT system owners to support 24x7 hotel operations
  • Participate in rotating after-hours support schedule along with the rest of the IT managers
  • Travel across LHUO Campus (9 sites) to troubleshoot issues or implement systems
  • Monitor and maintain functionality of data center components, including servers and network
  • Complete security patching and risk remediation for application servers, data center systems
  • Follow change management process to plan, document, and execute system upgrades, changes, and decommissions
  • Create system documentation and guides for critical data center processes and systems
  • Lead infrastructure technology projects for enterprise endpoint hardware/software upgrades (desktops/tablets/thin-clients/smartphones)
  • Manage and support Linux and Windows operating systems (server/desktop)
  • Troubleshoot applications and services/protocols across all OSI layers
  • Create and maintain network/systems technical documentation
Requirements
  • Possessing knowledge and expertise with: Citrix Virtual Apps and Desktops (XenApp, XenDesktop), Virtualization technologies, from host to virtualized machine management and administration (VMWare, Citrix), Network load-balancers (Citrix ADC/NetScaler), Data network architectures, topologies, hardware, software, transmission and signaling links and protocols, MS Office (focus on Visio, Word and Excel)
  • Strong customer-focus, meeting business users requirements
  • Self-starter, with strong analytical and problem-solving abilities
  • Ability to work flexible schedule to include weekends, holidays, and overnights
Education and Experience

Bachelor's degree in Information Technology or related field required. Minimum of 3 years prior work experience required with: Datacenter networks (Cisco Nexus), Hyper-Converged Infrastructure (HCI) technologies, Network, Business-class networks, using industry standard hardware (Cisco, Brocade, HPE)

Citrix Certified AssociateApps and Desktops, or equivalent hands-on experience; Cisco and/or CompTIA Network certification, or equivalent hands-on experience



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