IT Infrastructure Specialist

3 weeks ago


Orlando, Florida, United States Highbridge Consulting LLC Full time
Job Summary

We are seeking a highly skilled IT Infrastructure Engineer to join our team at Highbridge Consulting LLC. As a key member of our infrastructure team, you will be responsible for supporting the day-to-day site infrastructure operational initiatives, primarily those coming through the SIS Team ticketing queue.

Key Responsibilities
  • Perform site infrastructure administrative tasks in support of site requests for technology moves, adds, and changes.
  • Collaborate with more experienced engineers to provide follow-up and engineering assistance on defined problems.
  • Assist with basic engineering tasks associated with planning, testing, deployment, and support of smaller site infrastructure type projects.
  • Perform entry-level configuration of infrastructure integration technologies.
  • Work with higher-level site infrastructure engineers and project managers to communicate resource needs outside of SIS to ensure project priorities are adhered to as needed to meet the overall needs of the organization.
  • Update and maintain the reporting and dashboard functions associated with the SIS ticketing queue.
  • Maintain a positive and optimistic working environment.
  • Communicate areas where existing policies, procedures, and/or standards are inhibiting delivery of quality technical solutions and recommend changes/alterations.
  • Provide periodic reports to management.
  • Work with site engineering team to ensure site inventory data is maintained.
  • Complete other assignments as requested by management.
Requirements and Qualifications
  • Associate's degree in a related field or equivalent combination of education and directly related experience.
  • Continuing Education credits in Technology.
  • Solid customer service skills.
  • Effective written, verbal, and presentation communication skills.
  • Organizational, analytical, and problem determination/resolution skills.
  • Ability to prioritize concurrent projects at the task level.
  • Ability to work in a team structure, driving to aggressive deadlines in a fast-paced environment.
  • Proven ability to work in a collaborative environment amongst IT professionals.
  • Ability to communicate technical concepts and subjects in a clear and concise manner.
  • Ability to work and effectively communicate with peers and outside vendors.
Technical Skills
  • Basic level client/server architectural understanding.
  • Basic level network and telecommunications architectural understanding.
  • Demonstrated proficiency in MS Office Suite of products; MS Office, Visio, and Project.
Work Experience
  • 3+ years of work experience in a medium to large diverse in-depth, enterprise-wide technical environment integrating, implementing, and supporting technologies, specifically around network and telecommunication and client/server integration.


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