Network Incident Manager
6 hours ago
We are seeking a highly skilled Major Incident Manager to join our team at Merge IT. As a key member of our IT operations team, you will be responsible for managing and resolving complex technical issues that impact our clients' businesses.
Key Responsibilities:
- Restore service as quickly as possible, within Service Level Agreements (SLAs), while minimizing business impact.
- Ensure timely and effective communication with stakeholders.
- Govern and drive technical ownership and resources.
- Engage with vendors to resolve technical issues.
- Act as the single point of contact for the Major Incident Management Process.
Technical Requirements:
- 7+ years of experience as a hands-on network engineer, implementing, designing, and supporting large enterprise networks.
- Advanced working expertise in EIGRP routing protocols, TCP/IP, Multicast, LON, and protocol redistribution.
- Strong working expertise in LAN technologies (HSRP, STP, VLANs, and IP-subnetting).
- Good working knowledge of network cabling infrastructure and specifications.
- Experience with corporate change management procedures (design and peer review).
- Industry certifications CCNP is a must; CCIE or passed written is a plus.
Why Choose Merge IT?
We are a team of talented and ambitious professionals dedicated to delivering top-quality IT talent to our Fortune 100 clients. We value diversity and are committed to creating an inclusive environment for all employees. If you are a skilled Major Incident Manager looking for a new challenge, we encourage you to apply.
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