Retail Sales and Service Specialist

4 days ago


Lawrence, Kansas, United States Firestone Complete Autocare Full time
About the Role

The Retail Sales and Service Specialist is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Key Responsibilities
  • Customer Service and Sales: Provide exceptional customer service, respond to customer inquiries, and make recommendations to meet customer needs (75% of time)
  • Basic Vehicle Service Tasks: Perform entry-level vehicle services, including oil changes, tire rotations, and fluid checks (25% of time)
  • Store Operations: Assist with store opening and closing procedures, maintain inventory, and ensure displays are visually appealing
Growth and Career Development
  • Leadership Opportunities: May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development
  • Store Operations Knowledge: Will learn all aspects of store operations and flex between front and back shop tasks
  • Education and Training: High School Diploma or equivalent, valid automobile driver's license, and ability to complete required store education courses and modules
  • Skills and Abilities: Customer service and career growth mindset, ability to learn and perform basic vehicle service tasks, and ability to learn and operate store systems
Preferred Qualifications
  • Education: 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
  • Experience: Previous consumer retail sales experience, previous automotive experience a plus, and previous management/supervisory experience a plus
Benefits
  • Health Benefits: Health benefits that start on day one of employment, for all of our full-time teammates
  • On-the-Job Training: On-the-job training and company-funded ASE certifications
  • Tuition Reimbursement: Tuition reimbursement program
  • 401(k) Match: 401(k) match
  • Vision and Dental Coverage: Vision and dental coverage
  • On-Demand Pay: On-demand pay (daily pay) program available

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