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Customer Experience Manager: Retail Operations

2 months ago

Lawrence, Kansas, United States World Market Inc Full time
About the Role

As a key member of our retail team, you will play a vital role in driving sales growth and delivering exceptional customer experiences at World Market Inc. We are seeking a highly motivated and customer-focused Assistant Manager to join our team.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to enhance customer engagement and loyalty, driving sales growth and improving customer satisfaction.
    • Lead by example, demonstrating a customer-first approach and ensuring all team members adhere to our high standards of customer service.
  • Team Management
    • Recruit, train, and develop a high-performing team of sales associates, focusing on their growth and development.
    • Provide coaching and feedback to team members, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Business Operations
    • Assist the Store Manager in overseeing daily business operations, including sales, inventory management, and visual merchandising.
    • Analyze sales trends and customer behavior, identifying opportunities to improve sales and customer engagement.
Requirements
  • 2+ years of retail experience, preferably in a management role.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to analyze sales trends and customer behavior.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and supportive work environment.
  • A culture of inclusion and diversity.