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Client Service Coordinator

2 months ago

Boca Raton, Florida, United States Banfield Pet Hospital Full time
Job Description

Job Title: Client Service Coordinator

Job Summary:

The Client Service Coordinator is a vital member of our team at Banfield Pet Hospital. This role is responsible for ensuring a seamless and exceptional client experience, from the moment they walk through our doors to the completion of their visit. As a Client Service Coordinator, you will be the face of our hospital, providing top-notch customer service, managing client relationships, and ensuring that every client leaves feeling valued and satisfied.

Key Responsibilities:

  • Client Service: Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
  • Operational Support: Assist with hospital operations, including scheduling, client communication, and data entry.
  • Team Collaboration: Work closely with our veterinary team to ensure seamless communication and coordination of client care.
  • Problem-Solving: Identify and resolve client concerns and issues in a timely and professional manner.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: One year of related experience in customer service or a related field preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.

What We Offer:

At Banfield Pet Hospital, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.