IT Field Support Specialist

1 month ago


Urbana, Illinois, United States Red Knight Solutions, LLC Full time
Job Title: IT Field Support Technician

At Red Knight Solutions, LLC, we are seeking a highly skilled and motivated IT Field Support Technician to join our Infrastructure Delivery team. As a Field Support Technician, you will play a critical role in providing hardware-focused break fix services and solutions to our clients.

Responsibilities:
  • Provide customer break fix support for designated equipment
  • Communicate clearly in written and verbal form
  • Possess excellent customer service skills
  • Accept and delivery of all service calls assigned
  • Complete all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs
Requirements:
  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

We offer a competitive compensation package, including $40 per call and $5 per call per diem, as well as Dell/Lenovo certification training at no cost to you. If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.



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