IT Support Specialist
3 weeks ago
At Red Knight Solutions, LLC, we're committed to partnering with talented individuals to find the perfect fit for their future. Our unique approach is built on aligning expertise with client needs to forge lasting partnerships.
Job SummaryWe're seeking a part-time Field Support Specialist to join our Infrastructure Delivery team. Reporting to the Territory Supervisor, this role will involve performing hardware-focused, break-fix services and solutions on various client products. The ideal candidate will possess the ability to perform basic and moderately complex troubleshooting and repair activities, exercising moderately complex analytical skills and making decisions based on established department and company guidelines.
Responsibilities- Provide customer break-fix support for designated equipment
- Communicate clearly in written and verbal form
- Possess excellent customer service skills
- Accept and deliver all service calls assigned
- Complete all administrative tasks associated with each call
- Be responsible for control and return of assets and inventory
- Perform other duties as needed to meet business requirements
- May provide functional guidance to colleagues
- Typically requires technical school certification or equivalent and 1-2 years of relevant experience
- Ability to drive yourself to client locations
- Ability to lift and move various computer equipment up to 50 lbs.
- Valid driver's license
- Reliable transportation with valid registration and adequate insurance
- Must own a basic repair tool kit
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