Customer Service Representative

5 days ago


Bloomington, Illinois, United States Planet Fitness Bloomington Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness Bloomington. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of our facility and provide information about our services and amenities.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.

What We Offer:

  • Potential for up to two raises per year.
  • Great career advancement opportunities.
  • Insurance benefits for full-time staff.
  • 401k benefits based on eligibility.

Why Choose Planet Fitness Bloomington?

We pride ourselves on creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and employees to reach their full potential. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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