Healthcare Customer Service Representative

3 weeks ago


Bloomington, Illinois, United States VIATEQ Corporation Full time

Job Title: Healthcare Customer Service Representative

Job Description:

VIATEQ Corporation is seeking a skilled Customer Service Representative to support a client in the healthcare industry. As a key member of our team, you will be responsible for responding to inbound calls, documenting conversation details, and utilizing scripts and resources to guide conversations.

Key Responsibilities:

  • Provide exceptional customer service and support to clients
  • Utilize online reference materials to provide accurate and efficient information
  • Effectively utilize technical systems, including desktop, call center phone systems, and the internet
  • Meet department quality assurance standards and metrics
  • Educate and answer questions from customers, providing up-to-date information about the program
  • Follow protocol and handle confidential information with sensitivity and discretion

Requirements:

  • Minimum High School Diploma or GED
  • Healthcare-related certification
  • Previous experience as a Customer Service Representative
  • Strong computer skills
  • Ability to pass language knowledge assessment

Preferred Qualifications:

  • Bilingual in Spanish
  • Previous government clearance

VIATEQ Corporation is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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