Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Ramp Operations Agent at the Central Illinois Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service to airline passengers, handling customer inquiries, and ensuring a smooth and efficient airport experience.
Key Responsibilities- Provide excellent customer service to airline passengers, responding to their inquiries and resolving issues in a timely and professional manner.
- Process customer tickets, check baggage, and monitor carry-on baggage for size and quantity.
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations, solicit volunteers, and accommodate customers as needed.
- Ensure compliance with FAA, airline, and airport regulations, enforcing safety and security measures.
- Assist customers with special needs, such as those requiring assistance in boarding.
- Load and unload baggage on and off aircraft.
- Marshal in planes and push back aircraft.
- Work in extreme outdoor conditions, including extreme temperatures.
- Ability to push, pull, and lift 70 pounds on a continuous basis.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under time constraints.
- Must be available to work varied hours, including swing and graveyard shifts, weekends, and holidays.
- High school diploma or equivalent required.
- Valid driver's license required.
- Ability to pass a 10-year background check and pre-employment drug test.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
- Be pleasant with others on the job and display a good-natured, cooperative attitude.
- Be reliable, responsible, and dependable, and fulfill obligations.
- Attention to detail and ability to maintain composure in difficult situations.
- Ability to work independently and as part of a team.
- Ability to take on responsibilities and challenges.
The work environment is an airport setting, with exposure to extreme outdoor conditions, including extreme temperatures.
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