Customer Service Representative

4 weeks ago


Bloomington, Illinois, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Ramp Operations Agent at the Central Illinois Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service to airline passengers, handling customer inquiries, and ensuring a smooth and efficient airport experience.

Key Responsibilities
  • Provide excellent customer service to airline passengers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process customer tickets, check baggage, and monitor carry-on baggage for size and quantity.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Handle denied boarding situations, solicit volunteers, and accommodate customers as needed.
  • Ensure compliance with FAA, airline, and airport regulations, enforcing safety and security measures.
  • Assist customers with special needs, such as those requiring assistance in boarding.
  • Load and unload baggage on and off aircraft.
  • Marshal in planes and push back aircraft.
  • Work in extreme outdoor conditions, including extreme temperatures.
  • Ability to push, pull, and lift 70 pounds on a continuous basis.
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours, including swing and graveyard shifts, weekends, and holidays.
Requirements
  • High school diploma or equivalent required.
  • Valid driver's license required.
  • Ability to pass a 10-year background check and pre-employment drug test.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
Competencies
  • Be pleasant with others on the job and display a good-natured, cooperative attitude.
  • Be reliable, responsible, and dependable, and fulfill obligations.
  • Attention to detail and ability to maintain composure in difficult situations.
  • Ability to work independently and as part of a team.
  • Ability to take on responsibilities and challenges.
Work Environment

The work environment is an airport setting, with exposure to extreme outdoor conditions, including extreme temperatures.



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