Customer Service Representative
3 weeks ago
At FASTSIGNS, we are seeking a highly motivated and talented sales professional to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers.
Responsibilities- Sales and Consultation: Sell consultatively and make recommendations to prospects and clients using various FASTSIGNS products.
- Lead Follow-up: Follow up on new leads and referrals resulting from telephone, marketing, and email activity.
- Customer Communication: Demonstrate the ability to carry on a business conversation with customers.
- Estimate Preparation: Prepare estimates and establish/maintain estimate follow-up procedures.
- Order Status: Communicate with customers on order status and changes in the production schedule.
- Marketing Functions: Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
- Administrative Support: Help as needed with reports, close-out, invoices, and required paperwork.
- Customer Satisfaction: Identify and resolve customer satisfaction issues.
- Team Collaboration: Establish and maintain effective team relationships with all support departments.
- Education: High school diploma or GED required.
- Experience: At least three years in retail or inside sales with excellent customer service experience.
- Sales Performance: Proven record of consistently hitting/exceeding sales targets or quotas.
- Cold Calling: Able to perform cold calls to secure new business for the center.
- Customer Service: Experience resolving customer satisfaction issues.
- Time Management: Experience working under pressure with multiple tasks/projects.
- Computer Skills: Proficient computer and internet skills, including Microsoft Office suite.
- Communication: Strong verbal and written communication skills.
- Math Skills: Basic math skills.
- Organizational Skills: Strong organizational and time management skills.
- Paid Time Off: Paid sick days.
- Holidays: Paid holidays (7).
- Vacation: Paid vacation.
FASTSIGNS offers a competitive salary of $13.00 - $16.00 per hour, as well as ongoing training opportunities to help you grow your skills and advance your career. If you are a motivated and talented sales professional looking for a rewarding career in sales, we encourage you to apply for this exciting opportunity.
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