IT Operations Manager
2 weeks ago
Ellsworth County Medical Center is seeking an Information Technology Manager to oversee our IT operations. The successful candidate will excel in a patient-centered, collaborative environment and will be dedicated to our mission of enhancing lives. Strong customer service skills and effective communication with both patients and team members are essential.
About Us:
At Ellsworth County Medical Center, we are committed to enhancing lives, grounded in principles of integrity, stewardship, compassion, and service. Our approach is straightforward: we deliver compassionate healthcare, setting a high standard for quality care within the community.
Benefits:
- Competitive salary and wage structure
- Comprehensive benefits package including health, dental, vision, and life insurance
- Paid Time Off (PTO)
- Short and long-term disability coverage
- Extended illness benefits
- Flexible spending accounts
- Opportunities for professional development
- Organizational discounts
- Pension plans
- Complimentary health screenings and physicals
- Wellness Center Membership
- Flexible work schedules
- Promote a healthy work/life balance in a patient-focused, collaborative environment
The Information Technology Manager will be responsible for overseeing all IT operations within the organization. This includes ensuring the security and integrity of the electronic health record system, network, and data systems, while maintaining the overall effectiveness of the IT environment. The role includes direct supervision and training of all IT support personnel, with a focus on effectively managing the IT help desk ticketing system. This position will act as a liaison with department leaders to implement programs, provide high-level support, troubleshoot complex IT issues, and contribute to strategic direction within the department and organization. Additional responsibilities may include developing and executing comprehensive short-term strategies, standards, and system requirements for the organization, as well as negotiating contracts for hardware and software.
Preferred Experience & Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered
- Minimum of 2 years' experience in Information and Technology Systems preferred, including experience with internal/shared/outsourced systems, multiple hardware platforms, and communication systems
- At least 2 years' management experience of direct reports, preferably in a healthcare setting
- Minimum of 2 years' experience with Cerner, including support, implementation, and upgrades preferred
- Strong understanding of healthcare-specific systems, including hospital operating systems, hardware, EHR, and network infrastructure
- Familiarity with risk assessment tools, systems, and applications
- Excellent interpersonal skills with the ability to lead, train, and motivate team members to uphold organizational standards
- Financial management skills for administering an IT budget
- Strong organizational, prioritization, and project management skills
- Technical expertise to make informed decisions based on complex technical requirements
- Exceptional verbal and written communication skills, with the ability to convey technical issues in layman's terms
- Demonstrated knowledge of CMS Meaningful Use, Electronic Health Record Incentive Program, and HIPAA regulations to enhance organizational functionality
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