Parts Sales Specialist

2 weeks ago


Ellsworth, Kansas, United States Carrico Implement Compa Full time
Job Overview

Department: Parts

Reports to: Parts Department Manager or Aftermarket Manager

Supervises: None

Objective:

The Parts Sales Specialist is responsible for delivering prompt, courteous, and efficient service to all customers. This role encompasses a variety of customer service, marketing, and stocking responsibilities related to the receipt, sale, and distribution of parts and accessories, which are essential for the effective, safe, and profitable operation of the dealership.

Key Responsibilities:

  1. Engage with customers to promote and sell products and services that fulfill their needs, ensuring a welcoming atmosphere as they enter the store.
  2. Participate in the rotation of emergency parts phone duties.
  3. Adhere to the schedule set by management, which may include additional hours during peak seasons.
  4. Verify incoming shipments and assist in organizing Machine Down and stock orders in their designated inventory locations.
  5. Notify the parts department manager of any discrepancies in quantities and locations of parts, as well as updates regarding supersessions and memos.
  6. Accurately tag defective merchandise with relevant details and place it in the warranty area.
  7. Track lost sales and parts discrepancies, providing insights to the parts department manager regarding trends.
  8. Assist with manufacturer returns and maintain organized stock areas.
  9. Return unsold merchandise promptly to its appropriate inventory location.
  10. Follow established company procedures for pricing and invoicing parts, ensuring all documentation is completed before distributing parts.
  11. Process cash, credit, and check transactions in accordance with company policies.
  12. Maintain a clean and orderly department, including the upkeep of departmental tools, equipment, and vehicles.
  13. Stay informed about John Deere and competitive products, taking initiative to promote Honda and Stihl power equipment.
  14. Engage in ongoing training and education as directed by management, keeping current with new product bulletins and catalogs.
  15. Assist in preparing and maintaining merchandise displays that exceed dealership standards and customer expectations.
  16. Deliver a high level of customer service, addressing customer needs promptly and managing challenging situations with professionalism.
  17. Exhibit a high standard of personal hygiene and professional appearance.
  18. Maintain a positive attitude and collaborate effectively with co-workers, vendors, and customers to foster a productive work environment.
  19. Uphold company values with integrity in all actions.
  20. Adhere to all safety regulations while performing job duties.
  21. Report any issues affecting customer relationships to the parts department manager and communicate potential sales opportunities to other departments.
  22. Adapt to changes in the work environment as necessary.
  23. Communicate improvement processes to the management team.
  24. Consistently embody the core values of Teamwork, Integrity, Value, Improvement, Communication, and Knowledge in all interactions.
  25. Perform additional duties as assigned by management.

Experience, Education, Skills, and Knowledge:

  1. Basic data entry, keyboarding, and computer skills.
  2. Fundamental knowledge of parts and merchandise.
  3. Ability to work collaboratively in a team setting.
  4. Capability to lift at least 75 lbs. repeatedly.


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