Cinnamon Roll Operations Manager
7 days ago
About Cinnabon
Cinnabon Inc. is the market leader among cinnamon roll bakeries, renowned for serving fresh, aromatic, oven-hot cinnamon rolls and a variety of other baked goods and specialty beverages.
Job Summary
We are seeking a highly skilled Shift Manager to lead our team in a fast-paced environment. The ideal candidate will have the ability to motivate and direct crew members to achieve high levels of baked goods quality, as per Cinnabon standards.
Key Responsibilities
- Lead the team to maintain a high level of baked goods quality, adhering to Cinnabon standards.
- Drive sales by ensuring crew members are up-selling during each transaction and following all procedures.
- Deliver superior guest service by following all Cinnabon procedures to the letter.
- Interact with crew members and guests to ensure crew members are following procedures and guests are receiving superior service.
- Motivate and engage crew members during slow times by assisting with restocking, cleaning, and other tasks.
- Collaborate with the General Manager to achieve labor and sales goals.
Requirements
- 1 year of Shift Leader experience
- 1 year of fast food experience
- Top-notch customer service skills
- Leadership skills
- Ability to train, develop, and support a team
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