Cinnamon Roll Operations Manager

7 days ago


San Antonio, Texas, United States Cinnabon Full time

About Cinnabon

Cinnabon Inc. is the market leader among cinnamon roll bakeries, renowned for serving fresh, aromatic, oven-hot cinnamon rolls and a variety of other baked goods and specialty beverages.

Job Summary

We are seeking a highly skilled Shift Manager to lead our team in a fast-paced environment. The ideal candidate will have the ability to motivate and direct crew members to achieve high levels of baked goods quality, as per Cinnabon standards.

Key Responsibilities

  • Lead the team to maintain a high level of baked goods quality, adhering to Cinnabon standards.
  • Drive sales by ensuring crew members are up-selling during each transaction and following all procedures.
  • Deliver superior guest service by following all Cinnabon procedures to the letter.
  • Interact with crew members and guests to ensure crew members are following procedures and guests are receiving superior service.
  • Motivate and engage crew members during slow times by assisting with restocking, cleaning, and other tasks.
  • Collaborate with the General Manager to achieve labor and sales goals.

Requirements

  • 1 year of Shift Leader experience
  • 1 year of fast food experience
  • Top-notch customer service skills
  • Leadership skills
  • Ability to train, develop, and support a team


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