Hotel Operations Manager

7 days ago


Vienna, West Virginia, United States B. F. Saul Company Hospitality Group Full time

Job Overview

We are seeking an experienced Front Office Manager to join our team at The Watermark Hotel. This is a dynamic role that requires exceptional leadership and communication skills.

About the Role
  • Guest Experience: You will be responsible for ensuring that all guests receive outstanding service and have a memorable stay with us.
  • Financial Performance: As a key member of the hotel's management team, you will work closely with other departments to drive revenue and maximize profitability.
  • Team Leadership: You will lead and motivate a team of front desk staff, providing guidance and support to ensure they have the skills and knowledge needed to succeed.
  • Operations Management: You will oversee the smooth operation of the front desk, including managing guest arrivals and departures, handling customer complaints, and maintaining high standards of cleanliness and organization.

What We Offer

  • Competitive Salary: $60,000 - $80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive health insurance, paid vacation time, and opportunities for professional development.

Requirements

  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: 2+ years of customer service experience and 1+ year of supervisory/management experience required.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and strong problem-solving abilities.


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