Hotel Operations Manager

3 weeks ago


Vienna, West Virginia, United States B. F. Saul Company Hospitality Group Full time
Hotel Operations Manager Job Description

Estimated Salary:$60,000 - $70,000 per year

About Us:

B. F. Saul Company Hospitality Group has been a leader in the hospitality industry for over 130 years, operating a portfolio of more than 20 business-class hotels across top brands.

The Role:

We are seeking a highly skilled Hotel Operations Manager to join our team at The Watermark Hotel. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service, and driving revenue growth.

Main Responsibilities:
  1. Guest Service Delivery: Develop and implement creative service programs to increase guest satisfaction, exceeding business revenue goals.
  2. Cost Control and Financial Management: Analyze quality issues, identify training needs, and implement improvements to reduce costs and enhance efficiency.
  3. Staff Development and Training: Provide coaching and development opportunities to staff members, ensuring they have the skills and knowledge needed to deliver exceptional service.
  4. Risk Management and Safety: Conduct regular inspections to maintain safety and security standards, adhering to local, state, and federal regulations.
Qualifications:
  • Education: High school diploma or equivalent required; college degree or relevant experience preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service experience and 1+ year of supervisory/management experience required.
  • Physical: Ability to lift, push, or pull up to 75 pounds on an occasional basis.


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