Associate Director of Financial Aid Operations

4 weeks ago


Charlotte, North Carolina, United States University of North Carolina at Charlotte Full time
Job Summary

The Associate Director of Financial Aid Operations is a key member of the University of North Carolina at Charlotte's Financial Aid team, responsible for overseeing the day-to-day operations of the office. This includes supervising a team of financial aid counselors, managing the awarding of federal and state financial aid, and ensuring compliance with all relevant regulations.

Key Responsibilities

- Supervise a team of financial aid counselors, providing guidance and support to ensure excellent customer service to students and families.
- Manage the awarding of federal and state financial aid, including the use of automated financial aid systems such as Ellucian Banner.
- Ensure compliance with all relevant regulations, including Title IV and state regulations governing financial aid.
- Collaborate with the Director of Financial Aid to develop and implement policies and procedures used in the administration of all student aid programs.

Requirements

- Bachelor's degree required, Master's degree preferred.
- Minimum of 5 years of progressively responsible work experience in financial aid, including the use of automated financial aid systems.
- Strong administrative background, including a minimum of 3 years of supervisory experience within a higher education setting.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals and groups from various social and economic backgrounds.

Preferred Qualifications

- Considerable knowledge of automated systems, both mainframe and PC based.
- Thorough knowledge of rules and regulations governing state and federal student aid programs.
- Sound leadership, analytical, and organizational skills.
- Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures, and regulations.

What We Offer

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-paced environment.
- Collaborative and supportive team environment.

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the University of North Carolina at Charlotte's Human Resources department.

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