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Automotive Sales Specialist
2 months ago
We are seeking a highly skilled Dealer Services Specialist II to join our team at Cox Automotive. As a key point of contact for our dealer clients, you will be responsible for ensuring their auction experience is efficient, professional, and enjoyable.
Key Responsibilities
• Represent the dealer sales lane on sale days and promote Manheim products and services.
• Receive reserve prices from dealers, assign order numbers, represent vehicles on the auction stage, and negotiate conditional bids.
• Work with dealers, managers, and coordinators to ensure vehicles are ready for auction, both in-lane and online.
• Provide training and consultation on our products and services.
• Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
• Consult customers on floor prices and market values of vehicles.
• Walk vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.
• Coordinate with recon shops and lot operations to complete vehicle repairs, inspections, and details to ensure vehicles are prepared and ready for sale.
Requirements
• A high school diploma or GED and 3 years of experience in a related field.
• A valid driver's license.
• Strong communication and interpersonal skills.
• The ability to perform at a high level and adapt within a fast-paced team environment.
• The ability to sit or stand for prolonged periods of time, perform repetitive tasks, and lift up to 15 pounds.
• Vision requirements include being able to see close, far, and in color, judge distances, and adapt to changes in focus.
Preferred Qualifications
• 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
• Previous experience in sales support roles.
About Us
Cox Automotive is a leading provider of automotive solutions, and we are committed to delivering exceptional experiences for our customers. As a Dealer Services Specialist II, you will play a critical role in ensuring our dealer clients receive the highest level of service and support. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
