Broadcast Solutions Specialist

3 weeks ago

Pittsburgh, Pennsylvania, United States Evertz Microsystems Full time
Job Title: Field Service Engineer

As a Field Service Engineer at Evertz Microsystems, you will be the primary point of contact for our clients, responsible for delivering exceptional customer service and technical support. This role requires a unique blend of technical expertise and interpersonal skills, making it an exciting opportunity for those who enjoy working with complex systems and people.

Key Responsibilities:
  • Provide technical direction and support to customers regarding operational issues, firmware upgrades, and general maintenance.
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes.
  • Recommend solutions using technical language appropriate to the customer, ensuring timely, clear, and professional communication.
  • Maintain a communication link between customer service and other departments to resolve customer issues and communicate feedback.
  • Support the development of product communications by generating customer guides and providing technical writing groups with information on Pinouts, FAQs, application notes, best practices, customer product configurations, and product integration with other manufacturers' products.
  • Install products or systems at customer sites and deliver training to customers in-house or abroad.
Requirements:
  • Electrical, Electronic, or Computer Electronic Technician Diploma required.
  • Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
  • Similar experience will be considered an asset.
  • Unparalleled desire to help customers and deliver service excellence.
  • Passion for technology and learning new software and hardware products.
  • Strong verbal and written communication skills.
  • Self-driven with a desire to add value to an energetic team.
  • Problem-solving ability and ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
  • Must be eligible for international travel and able to work alone with little or no supervision.
  • 1-2 years of experience working with broadcast/post-production products would be an asset.
  • Must have a valid driver's license.
About Evertz Microsystems:

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. With expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, Evertz is considered an innovator by its customers, delivering cutting-edge solutions that are unmatched in the industry in both hardware and software.

Evertz has a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada's 50 Best Managed Companies, recognizing excellence in Canadian-owned and Canadian-managed companies.

Evertz is committed to providing equal employment opportunities for all employees and applicants, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

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