Store Operations Manager

5 days ago


Novato, California, United States Pet Food Express Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our team at Pet Food Express. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Store Operations
    • Oversee daily store operations, including inventory management, visual merchandising, and customer service.
    • Ensure a clean, friendly, and efficient store environment that meets Pet Food Express' brand standards.
  • Team Development
    • Recruit, train, and develop a diverse team of pet enthusiasts who share our passion for delivering exceptional customer experiences.
    • Coach and mentor team members to achieve sales goals, improve customer satisfaction, and develop their skills and knowledge.
  • Customer Engagement
    • Develop and implement strategies to engage customers, build loyalty, and drive sales growth.
    • Ensure that customers receive exceptional service, advice, and support to meet their pet care needs.
  • Financial Management
    • Manage store finances, including budgeting, forecasting, and controlling expenses.
    • Monitor and analyze sales data, customer trends, and market conditions to inform business decisions.
Requirements
  • Minimum 3+ years of retail management experience, preferably in a pet food or pet-related industry.
  • Proven track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent customer service skills, with a passion for delivering exceptional customer experiences.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Physical ability to lift, move, and carry up to 50 pounds, as well as climb and balance using a ladder and/or step stool.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Generous in-store employee discount.
  • Health, dental, and vision insurance.
  • 401k with employer match.
  • Competitive paid time off.
  • Opportunities to make an impact in the community through in-store fundraisers and adoption events.


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