Enterprise Solutions Specialist
1 week ago
Location: Remote
Duration: 12 Months
We are seeking a skilled UX Researcher to join our team at Capleo Global. As a UX Researcher, you will play a critical role in helping us define and drive the design of our state services and applications.
You will be responsible for conducting research, working with cross-functional teams, and performing usability studies to reveal what our users need from our services. This will involve inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive and seamless.
Key Responsibilities:
- Lead and co-lead primary and secondary user research by facilitating workshops, interviews, focus groups, and usability testing.
- Plan and implement user research strategies and methodologies.
- Organize and evaluate quantitative and qualitative research.
- Conduct market and ethnographic research.
- Work with cross-functional teams to identify and evaluate research topics and approaches.
- Challenge the status quo and propose innovative solutions to complex business problems.
- Present and promote research findings to program owners and business stakeholders.
- Ask questions, gather data, and analyze data.
- Use a diverse set of UX research tools.
To be successful in this role, you will need:
- Five or more years of UX research experience.
- A strong understanding of UI Design.
- Experience with creating wireframes and prototypes using tools like Figma, Sketch, or equivalent.
- Creating user personas and user journey maps.
- Empathy mapping development.
- Leading user workshops and facilitating sessions.
- Generating insights from data and effectively sharing research results.
- Planning and conducting usability testing.
- Research-related tasks including research, planning, evaluating, and iteration.
- Formulating specific, answerable, and practical questions.
- Collaborating effectively with stakeholders and acting as a strategic partner in decisions.
- Remote testing tools.
- Creating formal presentations and user finding reports.
- Presenting findings and recommendations to executive sponsors and business stakeholders.
We are looking for a skilled and experienced UX Researcher to join our team at Capleo Global. If you have a passion for user experience and a strong background in UX research, we encourage you to apply for this exciting opportunity.
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