FSP Client Relations Specialist

2 days ago

Indianapolis, Indiana, United States AUTOMOBILE PROTECTION CORPORATION Full time
Job Description

As a key member of the Automobile Protection Corporation team, the FSP Client Relations Specialist plays a vital role in ensuring seamless onboarding experiences for our dealership partners. This role requires a unique blend of technical skills, business acumen, and exceptional communication abilities.

Key Responsibilities
  • Client Communication: Serve as the primary point of contact for new dealership onboarding, handling inquiries, requests, and providing timely and professional responses.
  • Deal Finalization: Finalize deals and send funding recaps for all FSP dealerships, freeing up Finance Managers and Producers to focus on signing and closing more deals.
  • Lender Acquisition: Responsible for completing lender applications for new and existing FSP dealerships.
  • FSP Account Administration: Manage the creation and administration of email accounts, faxes, and third-party applications for new and existing FSP dealerships.
  • Documentation: Maintain accurate and organized client records, contracts, and documentation.
  • Process Management: Document processes, identify issues, and streamline workflows for increased efficiency and reduced error.
  • Project Liaison: Act as liaison between the FSP team and the Hubspot integration project team to ensure FSP needs and processes are accurately represented in the formation of Hubspot workflows.
  • Create Dealer Onboarding Guides: Develop and update comprehensive Dealer Onboarding Guides for use by all RDS employees.
  • System Administration: Ensure that all systems, websites, and domains within RDS operate efficiently.
  • Product Knowledge: Develop a solid understanding of automotive products, features, and benefits to assist clients effectively.
  • Market Research: Stay informed about automotive industry trends, competitor offerings, and market dynamics.
  • Graphic Design: Design marketing materials for FSP Dealers.
  • Content Creation: Write, film, and edit media for training courses, including videos, presentations, and training tests.

Requirements

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: Minimum of 2-3 years of administrative or customer support experience, preferably in the automotive industry or a related sector
  • Skills: Project Management, Technical Writing, Copy Writing, Website Development, System Administration, Domain Administration, Data Analysis, Graphic Design, Adaptability, Problem-Solving, Strong organization skills

Physical Demands:

The employee is regularly required to type and look at a computer screen for long periods of the day. Occasional travel, including overnight, will be required, up to 20%.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.

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