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Operations Supervisor RN
2 months ago
Virginia Mason Franciscan Health is seeking a skilled Operations Supervisor RN to oversee the daily operations of our Kirkland Primary Care outpatient clinic section. As a key member of our team, you will be responsible for ensuring optimal patient flow and allocation of resources to meet demand for services with available staff.
Key Responsibilities- Direct the work of clinic staff to ensure smooth flow of outpatient clinic operations.
- Develop, modify, implement, and evaluate operational processes for the section.
- Assign and change priorities within the work unit to assure exceptional customer service.
- Act as a resource to staff, providers, and other personnel for all daily operational needs.
- Support the patient scheduling process, assessing patient flow and supply ordering.
- Manage service schedules to enhance productivity and staff, exam room and/or equipment utilization.
- Handle day-to-day patient satisfaction concerns.
- Recruit, hire, train, discipline, and supervise staff (approximately 18-24 Medical Assistants and Nurses), including completion of performance evaluations and competency assessments.
- Maintain and update staff procedure manuals, staff training programs, and quality assurance programs.
- Assist manager with budget development and management.
- Ensure cost-effective daily operations and allocation of clinic to optimize available staff with demand for service.
- Participate in improvement projects focused on achievement of annual goals and lean initiatives; ensure implementation of and adherence to improvement changes.
- Ensure compliance with state, federal, and regulatory agency requirements for facilities, care, and staff.
- Current licensure as a registered nurse.
- One year of increasingly responsible healthcare operations experience.
- Demonstrated ability to prioritize the demands of daily operations and organize resources required.
- Excellent oral and written communication skills, active listening skills, and conflict mediation ability.
- Demonstrated ability to facilitate change and build effective teams.
- Occasional on-call responsibility for Saturday leadership coverage.
- Bachelor's degree in nursing or related area preferred.
- At least one year of charge RN experience with increasing responsibilities.
