Support Associate

5 days ago

Minneapolis, Minnesota, United States Chico's Full time

Job Summary:

This role is responsible for supporting the sales operations of our stores, including performing various functions such as POS transactions, merchandise handling, stock processing, and stockroom organization.

Key Responsibilities:

  • Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
  • Ensures new products are properly merchandised and represented in a timely manner.
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store-to-store transfers and Locate requests.
  • Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
  • Participates in pricing changes and markdowns.
  • Alerts store management to cash supply needs.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assists with boutique cleanliness and organization.

Customer Experience:

  • Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other applicable operations.
  • Reinforces buying decisions at the checkout and achieves add-on goals, including gift card sales.
  • Signed up clients for reward programs.

Teamwork and Growth:

  • Promotes an inclusive, collaborative approach to problem-solving.
  • Seeks personal developmental opportunities and readily solicits feedback.

Qualifications:

  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Able to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Exposure to visual merchandising and product placement techniques desired.
  • Communicate with customers, associates, and management; wear/communicate with headset.
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.

Physical Requirements:

  • Constant Walking/Standing % of 8-hour shift.
  • Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
  • Frequent Climbing - 34%-66% of 8-hour shift.

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