Customer Support Specialist

1 week ago


Hilton Head Island, South Carolina, United States Chico's FAS Full time
Customer Support Specialist

This position is focused on enhancing a customer-centric sales environment while ensuring smooth operational processes within the store. Key responsibilities include managing merchandise, processing stock, and maintaining an organized stockroom.

Key Responsibilities:
Operational Efficiency
  • Manage merchandise processing, maximize stockroom efficiency, and ensure prompt display of new items.
  • Accurately document receiving processes, assist with pricing updates, and support visual merchandising efforts.
  • Uphold cleanliness and organization standards within the boutique.
Customer Engagement
  • Deliver outstanding customer service and promote a seamless omni-channel shopping experience.
Collaboration and Development
  • Encourage a collaborative and inclusive approach to problem-solving.
  • Pursue opportunities for personal growth and constructive feedback.
Additional responsibilities as assigned.

This role may exist across various brands with differing responsibilities.

Qualifications:
  • High school diploma or equivalent.
  • Prior experience in stock management or cashier roles is advantageous.
  • Strong communication and customer service abilities.
  • Excellent organizational skills and capability to thrive in a dynamic environment.
  • Adaptability to company technology and ability to remain on feet for the majority of the shift.
  • Capacity to meet deadlines, demonstrate teamwork, and adhere to visual merchandising standards.
  • Consistent attendance is crucial, with a flexible work schedule required.
Physical Demands:
  • Continuous walking/standing throughout the shift.
  • Occasional lifting of up to 50 lbs. for 1-33% of the shift.
  • Frequent climbing for 34%-66% of the shift.
Chico's FAS is an equal opportunity employer, dedicated to fostering diversity and inclusion.

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