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Member Resource Center Representative

2 months ago

Reno Nevada, United States Greater Nevada Credit Union Full time
About the Position

We are seeking a highly skilled and customer-focused Member Resource Center Representative to join our team at Greater Nevada Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through various communication channels, including phone, video, and online digital communication.

Key Responsibilities
  • Consistently perform at high levels of effectiveness through communication with members, meeting performance goals established by management.
  • Effectively and accurately communicate with members in writing via secure messaging, chat, text, email, or fax.
  • Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.
Qualifications
  • 1 year customer service experience required.
  • Previous call center experience preferred.
  • Previous Financial Institution experience preferred.
  • Bilingual is a plus.
Skills and Competencies
  • Enjoy working with the public over the phone and through video chat.
  • Effective verbal communication skills.
  • Effective relationship building skills.
  • Effective time management skills.
  • Problem resolution skills and experience.
  • Optimizes work processes.
  • Drives engagement.
  • Self-development.
  • Action oriented.
  • Decision quality.
Physical Demands

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.

Location and Travel Requirements

Greater Nevada Credit Union's Reno Operations Center.

Compensation and Benefits

$35,500.00 - $49,000.00 per year. Compensation is dependent on experience.

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents.

Health Savings Account contributions.

Supplemental insurance and life insurance plans.

Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment.

Paid time to volunteer and make a contribution to the community.

Employee product and service discounts.