Customer Service Representative
4 weeks ago
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our Patient Financial Services team at OrthoNebraska Clinic. As a key member of our team, you will be responsible for providing exceptional customer service to patients and other third parties, resolving billing and payment issues, and promoting a team concept.
**Key Responsibilities**
- Take inbound phone calls from patients and other third parties to resolve billing and payment issues
- Contact patients to discuss payment options on account balances
- Establish payment plans or loan options according to OrthoNebraska policy
- Process credit card payments on an online portal
- Escalate issues for resolution as appropriate to other team members, assistance manager or manager
**Requirements**
- High school graduate or equivalent
- 2 years of experience in healthcare, hospital, and/or physician billing
- 1 year of experience in a call center environment
- Comfortable working in several applications at one time and able to handle high volume of incoming calls
- Understanding EOBs: Payments, adjustments, co-insurance, deductible, and denial/comment codes
**What We Offer**
OrthoNebraska Clinic offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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