IT Support Specialist

10 hours ago

Hardeeville South Carolina, United States Yusen Logistics Full time
Job Title: IT Support Specialist

Yusen Logistics is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for ensuring the continuity of endpoint system services for users by providing technical expertise, assistance, and project coordination necessary to install and support endpoint applications, modify/repair hardware, and resolve technical problems.

Key Responsibilities:
  • Procure, set up, and maintain label printers for label printing of waves and at pack stations, commercial carrier ship stations, etc.
  • Perform monthly preventative maintenance on label printers.
  • Set up, configure, apply updates, and maintain RF handheld scanners and mobile computers used in the warehouse environment.
  • Set up, configure, and maintain pack stations for ecommerce consisting of a PC or thin client, monitor, scale, label printer, page laser printer, keyboard, and mouse.
  • Create, update, and maintain common carrier shipping stations for carriers such as FedEx ShipManager or UPS Worldship.
  • Manage warehouse print servers to add, update, or remove printers as needed.
  • Manage terminal servers that support RDP connections from thin clients in the warehouse.
  • Add, remove, or change users in the FoxPro and Körber WMS systems.
  • Review the SD-WAN network via the Meraki dashboard for any issues.
  • Responsible for the local Internet Service Provider (ISP) at each location, open tickets for outages or degradation of services on the ISP link, work with the vendor to manage and expedite/escalate repair.
  • Install network equipment such as wireless access points, Cisco switches, Verkada cameras, etc. under the direction of Network Services.
  • Determine the need for any wiring request for network drops, contact the vendor, obtain a price quote, oversee, and manage work performed by the vendor.
  • Configure ports on the Cisco switches for the correct VLAN, etc.
  • Manage and administer the 8x8 VoIP phone system for moves, adds, changes at each location. Maintain a proper inventory of spare phones.
  • Support SonicWALL VPN for customer and partner connections, add to the correct AD security group, and set up in Cisco Duo for MFA.
  • Manage Active Directory (AD) to add, move, change users and devices, add to the proper OU and security groups as required.
  • Cisco Duo – administer the cloud-based application for users having issues, review for out-of-date devices, remove inactive or terminated users via the AD security group, for Cisco AnyConnect VPN and SonicWall VPN.
  • Office365 – manage and administer Office365 and MS Entra to add, remove, change users and resources, distribution lists, configure access, assign licenses.
Requirements:
  • Associate’s degree in a technical or computer-related field of study, or equivalent related experience. Bachelor’s degree preferred.
  • 4+ years of experience performing increasingly senior-level desktop hardware, software, and operating systems support.
  • Understanding and experience with current Microsoft and Apple operating systems.
  • Strong knowledge of Windows operating system and Microsoft Office, including operation and troubleshooting.
  • Experience with mobile device management, including procurement and security.
  • Extensive knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Dell) desktop systems hardware and peripherals.
  • General understanding of server computing, networking, phone setup/support, storage, virtualization, and business applications.
  • Strong written, verbal, and interpersonal communication skills.
  • ITIL Foundations certification preferred.
  • Microsoft Certified Professional preferred.
  • Experience with asset lifecycle management and procurement.
  • Experience with endpoint patching and security.
Benefits:

Yusen Logistics offers a generous employee benefits package, including medical, dental, and vision, 401(k) with a company match, flexible spending accounts, life and accidental death and dismemberment insurance, short and long-term disability, tuition assistance program, commuter benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

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