Desktop Support Specialist
4 weeks ago
Job Summary
As a Desktop Support Specialist at SISL Global, you will be responsible for providing on-site IT services and support to our team. This role involves performing various tasks, including performing on-site IT services and support, collaborating with service providers and GITO global teams, and ensuring the quality of IT services in accordance with Novo Nordisk requirements.
Key Responsibilities
- Perform on-site IT services and support, including executing assigned tickets, analyzing issues, and liaising with incident managers and service providers to resolve issues within agreed timeframes.
- Collaborate with service providers and GITO global teams on assigned Tier 1 tickets requiring physical presence and/or infrastructure services.
- Follow up on and ensure IT security incidents are resolved in a timely manner.
- Ensure the quality of IT services in accordance with Novo Nordisk requirements.
- Confirm proper documentation of services in relevant IT tools.
- Ensure user satisfaction.
Requirements
- Good technical knowledge in Microsoft, Windows 10, 0365 environments, hardware, infrastructure, and IOS devices.
- Experience working in an international environment is an asset.
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