Senior Loan Servicing Manager

1 month ago

Albany, New York, United States First New York Federal Credit Union Full time
Job Description

Job Summary:

The AVP of Loan Servicing is a key leadership role responsible for overseeing the Lending Support teams to ensure loans close timely, accurately, and are well maintained once funded. This position requires an experienced individual to work closely with all of Lending and other Credit Union leaders to deliver excellent member service throughout the lending event.

Key Responsibilities:

  • Manage all functions required in consumer & commercial loan processing, closings, and file maintenance, with the goal of making workflows more efficient while maintaining compliance, urgency, and member service.
  • Responsible for all facets of loan servicing, including mortgage servicing, escrow accounts, commercial annual reviews, lien perfections & tax monitoring, home equity line/loan monitoring, interest adjustments on variable rate loans, credit bureau reporting, and 30-year work-out loans.
  • Manage key commercial and consumer vendor relationships, including CUBG programs used by First New York.
  • Oversee/Lead the discharge of mortgage process, with a focus on creating the most efficient workflow. Monitor and report on paid-off loans to ensure proper fees are collected.
  • Responsible for overseeing the mortgage servicing area, including new loan setup, payment processing, escrow disbursements, PMI maintenance, ARM rate changes, and member service.
  • Monitor the reporting of all regulatory disclosures, ensuring compliance and providing them to borrowers as required.
  • Ensure new loans added to FICS loan system, including tax and insurance information, are correct and remain accurate.
  • Responsible for oversight of loan servicing transactions and loan account maintenance for all loan types.
  • Oversee follow-up on both Homeowners & Flood Insurance to ensure the credit union is adequately protected and properly insured.
  • Assist the VP of Lending in maintaining the quality of Consumer Lending compliance, including procedures and forms.
  • Review and prepare department monthly billing statements for approval.
  • Responsible for inputting and updating material changes to the department's policy and procedures manuals.
  • Responsible for training, cross-training, and performance reviews of the Lending Support staff.
  • Complete special projects as needed.

Requirements:

  • Possess a minimum of five to seven years of supervisory experience leading teams in loan operations/loan servicing.
  • Proven ability to summarize and present quality findings tactfully and professionally.
  • Adept at utilizing current technology and software.
  • Possesses critical thinking skills and applies creative lending solutions according to the unique needs of each member.
  • Displays a positive attitude and a strong commitment to providing excellent member service.
  • Consistently works well with others in support of departmental and organizational goals and member needs.
  • Ability to maintain confidentiality.

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