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Medical Assistant Care Management Coordinator
2 months ago
We are seeking a highly skilled Medical Assistant Care Management Coordinator to join our team at Trinity Health. This role plays a crucial part in supporting patient care management, preventative screenings, and quality measure activities.
Key Responsibilities- Utilize standardized screening tools to triage inbound patient phone calls and make outbound calls to assess patients for care management, transition, or coordination programs.
- Determine patients' readiness for care management services using standardized tools, ensuring appropriate care pathways are followed.
- Identify patients overdue for visits, labs, or referrals and arrange for follow-up services or appointments as appropriate.
- Obtain, review, and screen patient lists for prioritization of outreach and clinical program necessity.
- Use standardized tools and scripts to perform outgoing patient calls aimed at screening, educating, motivating, and enrolling patients in care management, transition, and coordination programs.
- Review and distribute reports, including the patient daily census, and engage in proactive outreach to schedule appointments and follow up on patient needs.
- Manage ongoing reconciliation of PCP attribution between payer records, patient attestation, and the electronic health record (EHR).
- Ensure all follow-up services or activities are documented in the medical record, closing the loop on patient care activities.
- Assist the Performance Improvement Team with periodic chart reviews in coordination with the care management process.
- Aid in identifying methods to improve patient care and clinical workflows.
- Adhere to regulatory compliance requirements, including Joint Commission and CMS standards, and maintain confidentiality regarding patient and organizational information (HIPAA).
- High school graduate or equivalent required.
- MA certification required within 90 days of eligibility to take a national certification exam from one of the following SAHS approved agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcare Association (CCMA), National Center for Competency Testing (NCMA), American Registry of Medical Assistants (ARMA).
- Three years of MA experience required, five years' experience preferred.
- Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire.
- Electronic health record (EHR) experience a plus.
- Experience with process improvement or lean philosophy preferred.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is dedicated to providing exceptional patient care and we are committed to creating a positive and supportive work environment.
Trinity Health is an Equal Opportunity Employer and welcomes diversity in the workplace.