Bilingual Reception Specialist

2 months ago


Kissimmee, United States FAIL SAFE ACCOUNTING LLC Full time
Job Overview

We are seeking a professional and skilled Bilingual Reception Specialist to manage our front office operations effectively.

Key Responsibilities:

Primary Duties:

  • Handle a substantial volume of incoming calls, ensuring that each client receives prompt and courteous assistance.
  • Assist walk-in clients by addressing their inquiries and concerns efficiently.
  • Organize and coordinate appointments for our accounting professionals, ensuring effective calendar management.
  • Accurately process client payments and charges.
  • Utilize strong problem-solving abilities to resolve client issues, maintaining a high level of client satisfaction.
  • Exhibit a calm and professional demeanor in a fast-paced environment, showcasing exceptional stress management skills.
Qualifications:

Required Skills:

  • Fluency in both Spanish and English is essential.
  • Demonstrated experience in managing high call volumes in a receptionist or front desk capacity.
  • Excellent communication and interpersonal skills are a must.
  • Familiarity with basic accounting principles and tax preparation is advantageous.
  • Experience in collections is beneficial but not required.
  • Proven ability to effectively and efficiently solve problems.
  • Capability to perform well under pressure and manage stressful situations adeptly.
Company Overview

Fail Safe Accounting LLC is a distinguished tax preparation and accounting firm dedicated to delivering exceptional financial services to a diverse clientele.



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