Computer Support Specialist
3 days ago
The Computer Support Specialist/Intern position is an exciting addition to Fedway's Tech Support team, focusing on delivering exceptional Help Desk support.
Key Responsibilities:
- Provide technical assistance and support for both computer hardware and software applications.
- Configure and set up equipment, including desktops, laptops, printers, desk phones, and mobile devices.
- Assist users by answering questions and providing support in a timely manner.
- Resolve problems, reassigning or escalating complex inquiries to appropriate technicians or staff.
- Record and analyze data to track problems to their final solution.
- Prepare and present reports related to IT problems and help desk activity for management review and action.
Requirements:
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Windows and Microsoft Office.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Ability to explain technical information in understandable language to non-technical staff members.
- Confidence to work independently and self-motivated.
Education and Experience:
- Associates Degree or Technical School/Training.
- 2-3 Years prior work experience is required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift approximately 15 pounds at times.
Senior team members and leaders will provide close mentorship and guidance to support the success of this role.
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