Computer Support Specialist

3 days ago


Basking Ridge, New Jersey, United States Fedway Full time
Computer Support Specialist Job Description

The Computer Support Specialist/Intern position is an exciting addition to Fedway's Tech Support team, focusing on delivering exceptional Help Desk support.

Key Responsibilities:

  • Provide technical assistance and support for both computer hardware and software applications.
  • Configure and set up equipment, including desktops, laptops, printers, desk phones, and mobile devices.
  • Assist users by answering questions and providing support in a timely manner.
  • Resolve problems, reassigning or escalating complex inquiries to appropriate technicians or staff.
  • Record and analyze data to track problems to their final solution.
  • Prepare and present reports related to IT problems and help desk activity for management review and action.

Requirements:

  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Windows and Microsoft Office.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to non-technical staff members.
  • Confidence to work independently and self-motivated.

Education and Experience:

  • Associates Degree or Technical School/Training.
  • 2-3 Years prior work experience is required.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift approximately 15 pounds at times.

Senior team members and leaders will provide close mentorship and guidance to support the success of this role.



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