Auto Buying Advocate

6 days ago


Reno, Nevada, United States Affinity Development GroupCostco Auto Program Full time

We are seeking a highly skilled Program Operations Specialist to join our team at Costco Auto Program in San Diego, California. This role offers an excellent opportunity for career development and growth within a dynamic organization that delivers exclusive savings and a no-hassle buying experience to its members.

Job Description

The ideal candidate will have a minimum of 2 years' experience in a service-oriented environment and be proficient in Microsoft Office, including Outlook, Word, and Excel. They will also possess strong communication and organizational skills, with the ability to self-manage and prioritize tasks effectively.

The Program Operations Specialist will act as a liaison between members and dealers, gathering information, researching, and communicating guidelines of the program. They will ensure incoming and outgoing calls are processed accurately and in a timely manner, with appropriate follow-through.

This role requires the ability to remain calm while handling difficult phone calls, analyze situations, offer potential solutions, and communicate them clearly over the phone. Additional responsibilities include responding to member calls within 24 hours, educating members on benefits of using the Auto Program, counseling dealers on process and price, reviewing member's purchase with high attention to detail, and conducting follow-up calls to both dealers and members.

Required Skills and Qualifications
  • High School Diploma and a minimum of 2 years' experience in a service-oriented environment
  • Experience taking escalated calls and/or in a Customer retention role is highly desired
  • Proficient in Microsoft Office, including Outlook, Word, and Excel
  • Strong communication and organizational skills
Benefits

Costco Auto Program offers a salary range of $58,000 - $68,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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