Program Operations Specialist

1 week ago


Reno, Nevada, United States Affinity Development GroupCostco Auto Program Full time

Join our team of highly skilled professionals at Costco Auto Program in Reno, Nevada. As an Auto Buying Advocate, you will play a key role in delivering exclusive savings and a no-hassle buying experience to our members.

Job Description

The ideal candidate will have a strong background in customer service and be proficient in Microsoft Office, including Outlook, Word, and Excel. They will also possess excellent communication and organizational skills, with the ability to work independently and prioritize tasks effectively.

The Auto Buying Advocate will act as a liaison between members and dealers, providing guidance on the Auto Program and ensuring smooth communication between parties. They will also be responsible for reviewing member's purchase, conducting follow-up calls, and maintaining high standards of customer service excellence.

This role requires the ability to analyze situations, offer potential solutions, and communicate them clearly over the phone. Additional responsibilities include educating members on benefits of using the Auto Program, counseling dealers on process and price, and responding to member calls within 24 hours.

Required Skills and Qualifications
  • High School Diploma and a minimum of 1 year experience in a customer-facing role
  • Experience working with customers via phone is highly desired
  • Proficient in Microsoft Office, including Outlook, Word, and Excel
  • Excellent communication and organizational skills
Benefits

Costco Auto Program offers a competitive salary range of $50,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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