Sales Representative

3 days ago

Roanoke, United States Optical Cable Corporation Full time
Job Description

Job Summary:

Optical Cable Corporation is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for identifying and pursuing new sales opportunities, managing existing customer relationships, and providing exceptional customer service.

Key Responsibilities:

  • Proactively find new sales opportunities and manage current opportunities in a given region.
  • Process orders, provide quotes, and conduct regular follow-ups on orders in a proactive, accurate, and efficient manner.
  • Increase quote close ratio by effectively following up on outstanding quotes.
  • Conduct needs analysis, and identify applications and appropriate solutions per project. Respond to customer inquiries about product capabilities and provide features and benefits that differentiate OCC from the competition.
  • Work in a team environment; coordinate efforts with outside sales team, business development, and marketing to ensure projects are awarded to OCC; regularly and consistently follow up with all parties involved to ensure sales are closed and service provided.
  • Appropriately handle customer concerns and issues by servicing the customer directly or by involving the proper channels for a satisfactory resolution.
  • Provide timely price quotations for existing and new customers.
  • Provide the sales team (outbound inside sales, outside sales force, and sales engineers) with the necessary information for effective customer proposals.
  • Respond timely to customer inquiries regarding order/shipping status.

Requirements:

  • Associates degree is preferred combined with an applicable field or equivalent and appropriate sales and customer service experience.
  • 1-2 years of experience (Bachelor's degree desirable and may substitute for 2 years of experience).
  • Demonstrated ability to:
    • Intermediate skills in Microsoft software packages such as Word, Excel, and PowerPoint.
    • Use CRM (customer relationship management) tools effectively and proactively.
    • Present information verbally and in writing regarding features and benefits of technical product.
    • Communicate effectively when handling customer inquiries and issues verbally and in writing.
    • Read and follow basic instructions, understand and implement quality procedures.
    • Pay close attention to detail with the ability to complete assignments accurately.
    • Recognize, record, and resolve customer issues.
    • Organize assignments, complete tasks and manage time appropriately.

Working Conditions:

This is a partially sedentary job that requires sight sufficient for computer usage and hearing sufficient for extensive, direct, and/or telephone contact with customers, management, and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communication skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods, dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.

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