Technical Support Engineer
1 week ago
WINFertility is a leading provider of fertility benefits management services. With over 20 years of experience, we have established ourselves as the largest and most experienced fertility benefit management company in the country.
Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our employees, ensuring that they have access to the best network doctors, technology, and emotional support at the lowest cost.
Key Responsibilities- Provide first-level support for onsite and remote users as part of our help desk in a secure environment
- Provide technical assistance and installation support for servers, workstations, laptops, smartphones
- Upgrade hardware and software as needed to ensure optimal workstation performance
- System set up and testing, including installing and updating OS and software
- Systems administration and maintenance, including Active Directory, MS Exchange 2016, VMware environment, endpoint management, Mitel Phone System, Printers
- Support and coordination with infrastructure/database administrators, system integration/project managers, onsite and offshore software development team
- Interaction with IT vendors for hardware, software, communications, and related services
- Troubleshoot network devices, printers, and business-specific applications
- Participate in implementations of new hardware and software solutions, including recommendations for new acquisitions and upgrades
- Bachelor's degree in Information Technology, Computer Science, or related discipline or Associate degree in related discipline combined with relevant certifications and equivalent experience
- Minimum 2 years' experience in areas of IT network support/help desk
- Experience and proficiency in installation and support for Windows 10, MS Office Suite, Windows Server 2008/2012/2016/2019
- Experience in installation/support/troubleshooting in areas of desktop and networking hardware, TCP/IP, DHCP, DNS, Active Directory, DFS, GPO, VMware, SAN, data and file security
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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Technical Support Specialist
4 weeks ago
Greenwich, Connecticut, United States WINFertility Full timeAbout UsWINFertility is a leading fertility benefit management company with over 20 years of experience. We offer inclusive family-building solutions to employers, health plans, and individual patients. Our mission is to provide access to the best network doctors, technology, and emotional support at the lowest cost.Job SummaryWe are seeking a highly skilled...
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Technical Support Specialist
4 weeks ago
Greenwich, Connecticut, United States WINFertility Full time{"title": "Technical Support Engineer", "description": "About UsWINFertility is a leading fertility benefit management company with over 20 years of experience. We offer inclusive family-building solutions to employers, health plans, and individual patients. Our mission is to provide access to the best network doctors, technology, and emotional support at...
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Greenwich, Connecticut, United States WINFertility Full timeAbout UsWINFertility is a leading provider of fertility benefits management services. With over 20 years of experience, we have established ourselves as the largest and most experienced fertility benefit management company in the country.Our mission is to provide inclusive family-building solutions to employers, health plans, and individual patients. We...
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