Technical Operations Specialist
3 days ago
About the Role:
We are seeking a highly skilled Technical Operations Specialist to join our team at Interactive Brokers. As a key member of our global operations team, you will be responsible for monitoring and providing operational support for our applications, systems, and critical business technology around the clock and across the globe.
Key Responsibilities:
- Monitor various aspects of the Interactive Brokers global brokerage system in real-time.
- Analyze, troubleshoot, escalate, and resolve brokerage system operational issues.
- Participate in post-incident reviews in collaboration with architecture and infrastructure teams.
- Provide 2nd-level technical support to internal teams.
- Monitor batch job scheduler and troubleshoot failed or delayed jobs.
- Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
- Act as the primary escalation point for all brokerage system technical issues.
Requirements:
- Strong communication skills, with English as the primary language.
- A bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, Linux operating systems, and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
What We Offer:
- Competitive salary, annual performance-based bonus, and stock grant.
- Retirement plan 401(k) with a competitive company match.
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
- Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP).
- Paid time off and a generous parental leave policy.
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack.
- Corporate events, including team outings, dinners, volunteer activities, and company sports teams.
- Education reimbursement and learning opportunities.
- Modern offices with multi-monitor setups.
About Interactive Brokers:
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. We are a dynamic, multi-national team that simplifies and enhances financial opportunities using state-of-the-art technology.
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