Citizens Financial Group Teller

2 days ago

Burlington, Vermont, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused Teller to join our team at Citizens Financial Group. As a Teller, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Greet and assist customers in our lobbies, providing personalized service and support.
  • Demonstrate knowledge of our mobile app and ATMs, helping customers complete simple transactions.
  • Create amazing experiences for our customers, identifying opportunities to help them achieve their financial goals.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.
  • Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations.
What We Offer
  • Meaningful work and relationships - Help customers with important financial decisions that impact their lives.
  • Colleagues and leadership listen to your ideas and feedback.
  • Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources.
  • Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements
  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.
  • Completion of a video interview assessment as part of the application.
How to Prepare

Set aside 30-45 minutes for the self-guided assessment that includes questions and games. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview.

This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

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