Automotive Customer Service Specialist

2 weeks ago


Farmington, New Mexico, United States ZIEMS Ford Corners Inc Full time
Join Our Team as an Automotive Customer Service Specialist

ZIEMS Ford Corners Inc is on the lookout for dedicated Service Advisors to enhance our customer service experience. As a pivotal point of contact, Service Advisors create the first and last impression for our clients at our service center.

Key Responsibilities:
  • Engage with customers to identify their vehicle service and repair needs.
  • Foster strong customer relationships to enhance satisfaction and loyalty.
  • Uphold the company's commitment to ethical practices, professionalism, and exceptional customer service.
  • Track the status of vehicles throughout the service process and provide timely updates to customers.
  • Boost profitability by optimizing sales and implementing promotional strategies.
  • Supervise technicians in their tasks, ensuring efficient time management and job completion.
  • Participate in quality assurance processes to maintain high service standards.
  • Contribute to the development of standard operating procedures as necessary.
  • Be available for occasional evening and weekend shifts.
Qualifications:
  • Previous experience as an automotive service advisor is preferred.
  • High school diploma or equivalent is required.
  • A valid driver's license with a clean driving record is essential.
  • Formal training in service advisory skills, customer satisfaction, and quality control is advantageous.
  • Fluency in English, both written and spoken, is necessary.
  • Strong focus and ability to manage tasks amidst interruptions.
  • Excellent multitasking capabilities.
  • Proficient in the use of computers and business equipment.


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