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Customer Service Representative

2 months ago


Farmington, New Mexico, United States Nemacolin Woodlands Full time

Customer Service Representative

Job Category: Telephone Department

Job Details

Description

Nemacolin is seeking dedicated, polite, and professional individuals who can deliver exceptional customer service while efficiently directing all incoming calls to the correct extensions. The Customer Service Representative will oversee and manage all information requests and the morning wake-up calls log, as well as respond to inquiries regarding facilities and activities, including directions.

ESSENTIAL FUNCTIONS:

1. Promptly and efficiently answer incoming calls utilizing appropriate telephone etiquette.

2. Transfer calls to the correct extensions.

3. Conduct daily morning wake-up calls and handle requests for information via phone inquiries.

4. Address general reservation inquiries.

5. Provide information regarding resort outlet hours, activities, and directions.

6. Direct guest needs to the appropriate departments.

7. Screen all outgoing calls from the switchboard.

8. Maintain updated guest messages to ensure accurate communication.

QUALIFICATIONS:

1. High school diploma or equivalent is required.

2. Candidates must be available to work various shifts, including evenings, weekends, and holidays.

3. Fluency in English is required.

COMPANY OVERVIEW:

Experience the charm of Nemacolin. Spanning 2,200 acres in the Laurel Highlands, Nemacolin offers guests a unique retreat. From luxurious accommodations to diverse dining options, award-winning spa services, and a variety of outdoor activities, there is something for everyone. We are committed to attracting, retaining, and developing top talent in the hospitality industry.

BENEFITS:

1. Attractive 401(k) plan.

2. Paid vacation, holidays, and personal hours.

3. Comprehensive medical, dental, and vision insurance.

4. Long-term and short-term disability insurance.

5. Employee assistance program.

6. Educational assistance.

7. Local and resort discounts.

8. On-site uniform and dry-cleaning services.

9. Discounted meals during breaks.

PROFESSIONAL DEVELOPMENT:

At Nemacolin, we promote a culture of continuous learning and professional growth. We offer opportunities for advancement, recognition programs, and mentoring to support our associates in their career paths.

AWARDS & ACCOLADES:

Nemacolin has been recognized for excellence in customer service and outstanding facilities, including ratings from Forbes Travel Guide and AAA.

ASSOCIATE REFERRAL PROGRAM:

We offer incentives for associates who refer new applicants, rewarding successful hires with bonuses.